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‎02-04-2019 03:32 AM

HP Recommended
Product: EliteBook 8470p
Operating System: Microsoft Windows 10 (64-bit)

I have been using this pc for more than a year. Battery was OK up to now.

Now the battery status says “0% available (plugged in, not charging”

Now I can only use the PC with the power cords plugged in.

Any idea on how I can do any diagnostics on this?

4 people had the same question
3 REPLIES 3

‎02-06-2019 05:39 PM

HP Recommended

@WVerhann 

Here are some troubleshooting steps you can try: 

http://support.hp.com/in-en/document/c00259897
http://support.hp.com/us-en/document/c03325217
http://support.hp.com/us-en/document/c00363266?jumpid=reg_r1002_usen_c-001_title_r0006

Good Luck



I am a volunteer and I do not work for, nor represent, HP
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‎02-11-2019 06:34 AM

HP Recommended

I tried everything including a BIOS upgrade. Still the same problem. Bought a new battery - problem solved

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‎02-11-2019 08:04 AM

HP Recommended

@WVerhann 

OK, glad to see you got it working, again.



I am a volunteer and I do not work for, nor represent, HP
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