• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
EliteBook X360 1040 G6

Hi there,

 

I recently acquired this EliteBook X360 1040 G6. I set it up, let Windows do its thing, it reboots a few times doing UEFI Updates, Drivers and many other updates. After those updates competed, I used it fine for a few hours and then went to bed. This morning, I discovered that the mouse and keyboard stopped working. I have been trying to fix this all day while also doing other things.

 

Here is a list of all the things I have tried that I can remember:

 

Install HPSA and HP PC Hardware Diagnostics and run all updaters, tests and other things.

Install many different softpacs that might have helped.

Open it and reseat any cables that might have caused this.

Run windows update multiple times.

Power drain (worked until I flipped the screen past 180° then stayed in tablet mode).

Disable sensors Claude and Gemini told me to disable.

 

Next thing I am going to try is a System Restore and see if that works. Please tell me anything I can do to get this thing to work!!!

2 REPLIES 2
HP Recommended

 

You shouldn't disable the sensors, because if you exit tablet mode, the keyboard and mouse won't work. It won't detect the switch from tablet mode to normal mode.

 

Now try reinstalling these drivers

 

Intel Serial IO Driver

https://ftp.hp.com/pub/softpaq/sp113501-114000/sp113546.exe

 

Intel Sensor Hub Components Driver 

https://ftp.hp.com/pub/softpaq/sp99501-100000/sp99908.exe

 

HP Hotkey Support - UWP

https://ftp.hp.com/pub/softpaq/sp168501-169000/sp168736.exe

 

 

 

HP Recommended

Thank you for your reply. I have tried installing all of those drivers and they haven't done anything.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.
-->