cancel
Showing results for 
Search instead for 
Did you mean: 
Bandar84
New member
2 0 0 0
Message 1 of 1
100
Flag Post
HP Recommended

Elitebook 2760p Fingerprint NOT working

elitebook 2760p
Microsoft Windows 7 (64-bit)

Hello,

 

My 2760p was working perfectly. I formatted and installed the same windows copy of windows 7 64bit. Installed the same drivers found on HP website but after doing that I noticed that the fingerprint did not appear on the login screen of windows and not even present in the HP security manager. It is present on the credentials of HP protecttools adminstrative console but with only the option of choosing how many fingers and sensitivity. I tried everything from making sure the driver is good and the hardware is connected. Could you please guide me to how to solve this. I love this laptop very much and would love to see it working.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation