Elitebook 850 G5 unable to upgrade to Win11

[NDChong]

Hi- I have an Elitebook 850-G5 and according to specs, it is compatible with Win 11.

However I am unable to upgrade as the TPM version is not V2.

Can someone help?

Thanks

Andy

[banhien]

@NDChong 

Sorry. My machine is an HP 840 G5 and I've been running Windows 11 many many moons now. What is the error message ?

 

Please check and turn on if required

          https://support.microsoft.com/en-au/windows/enable-tpm-2-0-on-your-pc-1fd5a332-360d-4f46-a1e7-ae6b0c...

Regards.

[NDChong]

[NDChong]

I get the above message but it does not update. When I go to windows update., it shows the below but does not update.

[NDChong]

TPM is enabled and showing TPM 1

[banhien]

@NDChong 

Did you change anything when you bought your machine to now (I think it is 7 years old now). You did not following above instructions to enable TPM. Try again then

1. Download Windows 11 ISO file and save on your computer

       https://www.microsoft.com/en-us/software-download/windows11

2. Mount ISO file as DVD drive then run Setup.exe 

         

    3. Follow on screen instructions and remember to keep all your files if you wish.

Regards.   

[NDChong]

Hi- TPM is enabled and is version 1.2

[NDChong]

Additional message when running the healthcheck tool

[banhien]

@NDChong 

Looks like you đid not own your machine from day 1. Please use

           https://www.youtube.com/watch?v=ZTlbmJTWHqM

You should get

          

Regards.

[NDChong]

Hmm .. see my screen shot when I run TPM.MSC- shows only TPM 1.2.

Anyway I think I have hot the end of the road here as my BIOS is locked.