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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎11-16-2017 09:49 AM

HP Recommended
Product: Probook 6470b
Operating System: Microsoft Windows 10 (64-bit)

Hello,

 

Windows 10 tries to update to version 1703, but during the install it says "Embedded Securty for HP ProtectTools" is not compatible. It tried to uninstall it when I pressed to button, but then it failed (as can be seen in the screenshot).

 

hpupdateproblem.PNG

 

I tried to remove "Embedded Securty for HP ProtectTools" from Programs and Features in the Control Panel, but it starts HP ProtecTools Security Manager instead of uninstalling it. I don't see any way to remove "Embedded Securty for HP ProtectTools" from that program either.

 

What would be the right coarse of actions to take? I'd like to update windows.

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