Envy Convertible X360 15M Dead keyboard and touchpad

[Sats2]

The SSD NVMe M2 took a dump, replaced it with a new one, 1TB.  After loading Windows 11 Home, upon start up the Laptop Keyboard works fine, until the laptop connects to the internet! Directly after the keyboard no longer functions. Both, the keyboard and Touchpad work fine with the HP Diags in the bios. So I'd assume it has to come down to a Driver that's not being installed correctly or not the right one. I say not the right one because HP tells me I should be on BIOS F17. The laptop now is on F21 bios. So I downloaded the F17 and tried to load it, but the file it's self tells me it's not the correct bios for this laptop and won't allow this file to be flashed. So I have to wonder if the wrong Keyboard and Touchpad Drives are being auto updated, this happens even though the Windows update has been moved to stop for 5 weeks before connecting the first time to the net.  A link to the correct Drivers would be greatly appreciated.

[Hawks_Eye]

Hi @Sats2 

Welcome to the HP Support Community! We're here to help you get back up and running.

Thanks for laying that out so clearly—it’s frustrating when everything seems to work until that one moment it doesn’t. You’ve already done a solid job narrowing this down to a driver conflict, and your instincts about the BIOS and auto-updates are sharp.

Here’s a structured approach to help resolve the keyboard and touchpad issue:

Driver Update: Ensure that all drivers, particularly for the keyboard and touchpad, are up to date. You can download and install the latest drivers from the HP Support website for your specific laptop model.

Windows Update: Check if there are pending Windows updates that might include important driver updates for hardware compatibility.

Device Manager:

• Open Device Manager, expand the "Keyboards" and "Mice and other pointing devices" sections.
• Right-click on each entry and choose "Update driver".
• If updating doesn’t work, you might consider rolling back to a previous driver version if the problem started after a recent update.

Network Connection Settings: Disconnect the laptop from the internet and check:

• Disable the network adapter to confirm if the issue is directly related to internet connection changes.
• If disabling helps keep the keyboard functional, look at changes being made by network-related processes or applications once connected.

Restrict Auto-Updates: Review settings for automatic updates or any third-party antivirus software that might be auto-disabling hardware components for security checks once internet is connected.

Software Conflicts: Investigate and uninstall any recently installed programs or security software that might interfere with hardware functionality.

Test each of these steps to pinpoint where the problem arises and confirm if driver updates or software conflicts are impacting the keyboard and touchpad functionality upon internet connection. 

Let me know how it goes or if you'd like help walking through any of these steps. You're clearly still good—just need the right tools in hand.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye