• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is how to use Windows Security to Protect HP PCs Click here to view the instructions!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎01-06-2025 10:19 AM

HP Recommended
Product: HP Envy 17.3 inch Laptop PC 17-da0000 IDS Base Model

MY Envy came with the WRONG Product #. HP admits it was there mistake BUT they say they can't fix it.

 

what am I supposed to do???  And yes I checked everything. ITS WRONG PERIOD!

 

 

Category:
2 REPLIES 2

‎01-06-2025 06:40 PM

HP Recommended

@apppro 

 

It is a combination of the following options

 

        https://support.hp.com/au-en/document/ish_10229738-10229826-16

 

Your machine can be from model/product 17-da0000aa to 17-da9999zz. How do you know it is wrong ?

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎01-07-2025 04:41 AM - edited ‎01-07-2025 04:58 AM

HP Recommended

you ask "How do you know it is wrong ?" 

 

I know because after trying to get my laptop onto the HP website and after going in circles with Warranty/Tech and then Sales/Customer service

 

The Serial what you call model is correct  17-da00 BUT the Product # is NOT

 

they ALL verifiy that the "Product#" on my laptop is WRONG and was sent to me with the WRONG #. the RIGHT number is on the back of the laptop. We fixed the HP website to show the under warranty the RIGHT Product # but they REFUSE TO HELP ME FIX MY LAPTOP!!! BTW they and I cannot fix the My Dashboard on the HP website. It keeps bringing up the WRONG product #

 

Things seem to work BUT when I run MyHP and Support Assist - ALL THE WRONG INFO COMES UP. I have screen shots but I'm not putting them up here.

 

Hate HP Customer Service. ALL parts are separated.

 

Tech says Sales has to fix it, then

Sales says Tech has to fix it, then

Sales says they WON'T fix it, then

Tech says they are NOT allowed to fix it.

 

DISGRACEFUL

 

I just want MY laptop to have the RIGHT DARN PRODUCT #

 

How can I do that?

1 person found this reply helpful
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.