Envy m6-1261er

[LARSSS]

Hi! Have problem with updating my laptop to Windows 10 20H2. It just doesn't work after updating, black screen, no caps-lock reaction. With older version of Windows everything alright. Updated bios to F27 (had F25), didn't help. Are there any new versions of BIOS for my laptop? Because my friend has model with AMD processor (mine with intel) and he doesn't have this problem. Please, help.

[Rainbow23]

Hi @LARSSS,

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you.

I see that you are facing issues with updating your HP Notebook.

Please run the updates from HP Support Assistant by following the steps listed below:
1. Download the current version from this Weblink
2. Click on Updates and Messages to scan for new updates.
3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
4. Click the update name for a description, version number, and file size.
5. Select the box next to any updates you want to install, and then click Download and install.
You may also refer to the HP document to download and use HP Support Assistant by visiting this Weblink.

I hope this helps.
Take care and have a good day.

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