Envy x360 15m-bpxx Screen Automatically Shutting Off Even When Power Saving is Set to Never

[thirou]

Hello, 

My Envy x360 15m-bpxx screen is automatically shutting off, even though I have both when on battery and when plugged in set to never under the Control Panel's Power & Sleep Settings. Note: This only happens when connected to a remote Sanyo 20" LCD Monitor. I have checked every setting on the LCD Monitor and disabled any automatic turn off feature there as well. Anyone have any ideas?

[A4Apollo]

Hi! @thirou, Thanks for stopping by the HP Support Community!

Have you tried charging your laptop using a different adapter or battery?

Does the laptop shut down while you are at the BIOS page?

Were there any recent windows update on the PC?

Try updating the BIOS and chipset drivers on your PC to the latest version using HP support assistant. 

Refer this article to know more information about using HP support assistant.

If the issue occurred after the windows update. Uninstall the latest Windows Update from Windows 10.

1. In Windows, search for and open Troubleshoot settings.

2. Click Windows Update, and then click Run the troubleshooter. The utility scans your computer.

3. Follow the on-screen instructions and make any suggested changes. When done, close the troubleshooter.

   If the issue persists, continue with these steps.

4. In Windows, search for and open Check for updates.

5. Under Windows Update, click View update history.

6. On the update history window, click Uninstall updates. A list of recent updates displays.

7. Click the name of the update to uninstall, and then click Uninstall.

Perform a clean boot

Sign in to the computer as an administrator.  For more info, see Create a local user or administrator account in Windows 10.
Click Start, and type msconfig.

Sign in to the computer as an administrator.  For more info, see Create a local user or administrator account in Windows 10.
Click Start, and type msconfig.
perform a clean boot

Select System Configuration from the search results.
Important If the computer is connected to a network, network policy settings may prevent you from following these steps. We strongly recommend that you don’t use the System Configuration utility to change the advanced boot options on the computer unless a Microsoft support engineer directs you to do this. Doing this may make the computer unusable.

On the Services tab of the System Configuration dialog box, tap or click to select the Hide all Microsoft services check box, and then tap or click Disable all.
On the Startup tab of the System Configuration dialog box, tap or click Open Task Manager.
On the Startup tab in Task Manager, for each startup item, select the item and then click Disable.

Close Task Manager.
On the Startup tab of the System Configuration dialog box, tap or click OK, and then restart the computer.

Try restoring the BIOS to default and check if it helps.

1.    Turn off the computer and wait five seconds.
2.    Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
3.    On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
4.    Press F10 to Save and Exit.
5.    Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
6.    Follow the prompts to restart your computer.

Also, try the steps recommended below.

Right-click My Computer, and then click Properties.
Click Advanced system settings.
Click the Advanced tab.
In the Startup and Recovery section, click Settings.
Click to clear the Automatically restart check box.
 

If the issue persists try running a system diagnostics test on your PC and check if the hardware components on your PC are functioning correctly.

Refer this article to know more information about running system diagnostics on your PC. Click Here

Let me know how it goes!

Take Care! 🙂

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