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HP Recommended

Hi,

I just purchased HP Envy x360 2in1 laptop 15-ew1xxx.

 

Does this really have 32GB RAM?

It takes forever to open the picture file completely, and when I'm using the Clipchamp, it keeps crashing!

it's really slow in doing anything sometimes.

 

What can I do? Everything is updated.

 

1 REPLY 1
HP Recommended

@ETgohome25 

 

Well, I don't know. What is your HP Envy x360 2in1 laptop 15-ew1xxx (xxx can be from 999aa to 999zz). What is it ?  Please use the following way to find out:

 

                 How to Find Your HP Laptop Model Number

 

Regards

BH
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