Envy x360 Ryzen Crashes

[JosephCOZ]

I am new to community as I recently purchased a HP Laptop 15-db0xxx with a Ryzen 5 2500U with 128 GB SSD, 1 TB HDD and 8 GB DRR4 2400.

The graphics seemed washout because of the 125% default setting. I set it to 120% and color /washout decreased. 110% is great but for a 15" screen it would be a problem for me. The current video driver is  Radeon Crimson 17.7 / 23.20.826.2304 with a release date on Hp site as June 08, 2018. I am using it for IRONCAD2018DCS, a 3D software similar SoidWorks and I am so please compare to my old 17" i5 2400 with a Nvidia GT520M. However there some issues running the Beta IC2019DCS and I wnat a newer driver at least on the Adrenalin version with relive running to forward issues experienced on screen.

I also upgraded the unig to 16 GB replacing the single Hynix 8GB DDR4 2400 with a pair of Kingston DDR4 2400 to prevent any incompatibility issue mixing ram brands. Ofcourse I followed the HP 15 Laptop PC Maintenance.pdf

I do hope the resolution on this forum will allow me to run the Vega 8 at its potential.

[JosephCOZ]

I followed the instructions here: https://h30434.www3.hp.com/t5/Notebook-Software-and-How-To-Questions/Envy-x360-Ryzen-Crashes/td-p/64... but the Radeon overrlay/settings didn't change. Still on Crimson 17.7

[ron_valen · Accepted solution]

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@JosephCOZ wrote:

I followed the instructions here: https://h30434.www3.hp.com/t5/Notebook-Software-and-How-To-Questions/Envy-x360-Ryzen-Crashes/td-p/64... but the Radeon overrlay/settings didn't change. Still on Crimson 17.7

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For AMD control panel update

Install ccc2_install.exe from

C:\AMD\Win10-64Bit-Radeon-Software-Adrenalin-Edition-18.7.1-July19\Packages\Drivers\Display\WT6A_INF\B330925

For Vulkan API support 

Install VulkanRT.exe from

C:\AMD\Win10-64Bit-Radeon-Software-Adrenalin-Edition-18.7.1-July19\Packages\Apps\VulkanRT64\VulkanRT

[JosephCOZ]

Hi Ron,

That finally work. II first confirmed that 18.7.1 was installed, so next was doing the ccc2_install. After installed it flashed that no AMD display was intalled and checking with device manager yielded that it was on microsoft basic dispaly. I was able to install the rx vega driver and it all went well thereafter.

Thnak you!

[JosephCOZ]

Please note to get it settled you have to set hardware update to this as it remove the setting I just have done with my HP 15 db0xxx. The Windows update sense the hardware change and updated what it should. I have to put back the 18.7.1 driver and cc2 install.

[ron_valen]

FYI I'm currently running Win10-64Bit-Radeon-Software-Adrenalin-Edition-18.10.1-Oct18 on my 15z bq-100-cto after updating from Win10-64Bit-Radeon-Software-Adrenalin-Edition-18.7.1-July19.

I'm using Edge, Chrome, NetFlix, Witcher 3 and Unreal Engine 4 based programs.