Envy x360 Windows 11 integrated webcam driver

[2024envy_x360]

My laptop and camera app does not detect the in-built camera. It is not listed under device manager at all and the kill switch is off. I've tried re-installing windows and all existing drivers, BIOS etc to no avail. Where can I find the driver for the camera to install?

[A_Gayathri]

Hi @2024envy_x360 ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing an integrated webcam that is not detected and isn't listed in Device Manager even after reinstalling Windows and all existing drivers, the driver for the webcam might be missing or corrupted. 

Please try the following Troubleshoots steps. 

Step 1

1.    Turn off the Unit.

2.    Disconnect the AC adapter.

3.    Remove any discs from the disc drive.

4.    Remove memory cards from the card reader slot.

5.    Disconnect all nonessential peripheral devices, such as printers, scanners, external hard drives, and USB flash drives.

6.    Disconnect the AC adapter press and hold the power button for approximately 15 seconds.

7.    Reconnect the AC adapter, and then turn on the computer.

Step 2

Turn off the unit and please press and hold the Windows key + letter B key and the power button together for 30 seconds after 30 seconds, 1st release the power button but keep holding the Windows key and B key for ten more seconds and then release these two keys If done correctly, you will see the display flashing once. Please attempt it thrice as this step and Restart the unit

Step3

The unit has to be turned off, Press Win+ V while holding these two keys then Press the Power button, continue to hold all three keys for 30 seconds and then release the Power button first and then release these two keys Please attempt it thrice  and then you may get a Pop-Up CMOS Check and it will restart the unit 

Even if you don't get a Pop-up restart the unit manually after 3 attempts.

Uninstall camera drivers on Device Manager

4, Open device manage to Uninstall drivers on Device Manager

1. Open Start.

2. Search for Device Manager and click the top result to open the app.

3. Expand the category with the device driver to remove.

4. Right-click the camera device and select the Uninstall device option.

5. Click the Uninstall button. Once you complete the steps, the driver will be entirely removed from the computer.

Restart the unit

• Check for Windows Updates: Sometimes, Windows Update might have a newer driver available that could fix the issue. Go to Settings > Update & Security > Windows Update, and click on "Check for updates." 

Click here  and update the drivers

• Driver Booster Software: You can use third-party driver update software like Driver Booster to automatically scan your system for missing or outdated drivers. It can sometimes find drivers that Windows Update might miss.

Refer to this document: 

click here and follow the troubleshooting steps 

Click here HP PCs - Troubleshoot the webcam (Windows 11 and Windows 10)

click here  Camera doesn't work on Windows

I hope this helps. 

Take care and have a good day.

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