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‎10-02-2020 06:23 PM

HP Recommended
Product: HP Laptop 14z-dk100
Operating System: Microsoft Windows 10 (32-bit)

Recently purchased this laptop, have a 5-ish year old Epson printer which still functions with MacBook Air and old WIndows laptop, printing with no issues.

 

Even when try to print a test page, get 'printer is in error state' - no solution I"ve found online or troubleshooter changes this.

 

Any fix?

1 REPLY 1

‎10-03-2020 08:54 AM

HP Recommended

@NCBransc 

 

No fix from the notebook side.  

 

  • Printer might benefit from a power reset (however that works on an Epson)
  • Printer might not care for your new notebook Windows 10 version (likely Windows 2004)
  • Printer might be holding on to some bit of archaic connection information - at the least, it might need to have the connection set to "network defaults"

 

Solution:

Go to the Epson Printer Support site, open the support area for your printer, and see what is available...

 

Thank you for participating in our HP Community.

We are a volunteer community workforce dedicated to supporting HP technology

Click Thumbs Up to say Thank You for the help.

If the answer helped resolve your issue, Click "Accept as Solution" .

 

 

Dragon-Fur

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