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‎04-01-2020 10:19 AM

HP Recommended
Product: HP Envy x360
Operating System: Microsoft Windows 10 (64-bit)

My camera was working just fine, but when I tried to enter a Zoom meeting I starting getting this error code.  After researching and troubleshooting, I noticed that the driver isn't even listed in the Device Manager.  So tried a factory reset and that didn't even work.  I feel like I have done everything online, everything virtual help has done, and all systems are updated.

HELP PLEASE.

4 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎04-01-2020 10:28 AM

HP Recommended

Hello @penney24032,

 

Could you please check if the solution mentioned here works? Let me know how it goes.

 

Otherwise, a specific model name or product number would be appreciated. E.g. HP Spectre x360 - 13-ap0028ca or 5MT98UA#ABL

 

Information on how to find a laptop's model name or product number is detailed in this HP document. (Please do not post serial numbers on the HP Support Community. The difference between a product number and a serial number is that the product number contains a # sign)

 

Kind regards,

Eddy

I used to be an HP Expert. I no longer participate in this community.

View solution in original post

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2 REPLIES 2

‎04-01-2020 10:28 AM

HP Recommended

Hello @penney24032,

 

Could you please check if the solution mentioned here works? Let me know how it goes.

 

Otherwise, a specific model name or product number would be appreciated. E.g. HP Spectre x360 - 13-ap0028ca or 5MT98UA#ABL

 

Information on how to find a laptop's model name or product number is detailed in this HP document. (Please do not post serial numbers on the HP Support Community. The difference between a product number and a serial number is that the product number contains a # sign)

 

Kind regards,

Eddy

I used to be an HP Expert. I no longer participate in this community.
Was this reply helpful? Yes No

‎04-01-2020 11:22 AM

HP Recommended

Well now I feel foolish!  I did so much just to know that their is a switch to turn the camera on and off!

 

Thank you!  

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