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HP Spectre x360 Convertible 13-w0XX
Microsoft Windows 10 (64-bit)

I can't connect internet by using Microsoft Edge and Microsoft Store,but I can do it with other browsers like Opera. I tried different solutions but none works and Code Error 0x80072EE7 appears to me.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@NancyMore81_ wrote:
I've already tried, but it doesn't work

Hi,

 

Try the steps below

 

Methods to try:

 

Method 1: System Restore

 

-Turn off device not sleep mode

-Press and hold down F11 then turn the device on

-Select Troubleshoot > Advanced or Advanced options > command prompt

-Sign in to your account if asked

-Type  the following:

 cd then press enter

 cd restore then press enter

 rstrui.exe then press enter

 

You will be given an option to restore back to an earlier date when the computer is working fine

I you dont see a date click see more dates or restore dates

Note: DONT RUN A SYSTEM RESTORE WITH CRITICAL UPDATES ON IT

 

Method 2: SFC Scan

 

-Turn off device not sleep mode

-Press and hold down F11 then turn the device on

-Select Troubleshoot > Advanced or Advanced options > command prompt

-Sign in to your account if asked

-Type  sfc /scannow then press Enter

 

Regards,

ichi

"Education costs money; so does Ignorance"

If my post has helped you, click the Kudos Thumbs up!
If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!


View solution in original post

4 REPLIES 4
HP Recommended

Hi,

 

Kindly check if the steps below will work for error code: 0x80072EE7

 

-Go to control panel


-Search "view network connections" 


-Go to view network connections


-Choose your network( which you are currently using )


-Right click on it and select properties


-Scroll down to " internet protocol version 4 (TCP/IPv4) " then click properties


- Now choose Use the following DNS Server addresses


- right down preferred DNS Server - 8.8.8.8 and Alternate DNS Server -      8.8.4.4


- These are the addresses of Google's DNS Servers 


- They are free to use.


- Hit ok


- close all the tabs


- Now start the windows store again now it should work if not works for you restart your computer or restart the windows store services

 

Regards,

ichi

"Education costs money; so does Ignorance"

If my post has helped you, click the Kudos Thumbs up!
If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!


HP Recommended
I've already tried, but it doesn't work
HP Recommended

@NancyMore81_ wrote:
I've already tried, but it doesn't work

Hi,

 

Try the steps below

 

Methods to try:

 

Method 1: System Restore

 

-Turn off device not sleep mode

-Press and hold down F11 then turn the device on

-Select Troubleshoot > Advanced or Advanced options > command prompt

-Sign in to your account if asked

-Type  the following:

 cd then press enter

 cd restore then press enter

 rstrui.exe then press enter

 

You will be given an option to restore back to an earlier date when the computer is working fine

I you dont see a date click see more dates or restore dates

Note: DONT RUN A SYSTEM RESTORE WITH CRITICAL UPDATES ON IT

 

Method 2: SFC Scan

 

-Turn off device not sleep mode

-Press and hold down F11 then turn the device on

-Select Troubleshoot > Advanced or Advanced options > command prompt

-Sign in to your account if asked

-Type  sfc /scannow then press Enter

 

Regards,

ichi

"Education costs money; so does Ignorance"

If my post has helped you, click the Kudos Thumbs up!
If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!


HP Recommended

Hi, I solved the problem by restoring back to an earlier date (Method 1). I'd have liked to avoid this solution, because it is the second time in a month after a Windows System Update, and it is really, really boring. But it is the only thing that works.

Thanks for all

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