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08-19-2019 04:43 PM - edited 08-19-2019 05:29 PM
Product Name: HP Notebook - 14z-cm000 CTO
Product Number: 3TP45AV
Recently my laptop had to go in for repair after a critical failure and it was given a new version of windows 10. Now that I have it back I am receiving this error when I try to open HP Support Assistant.
HPSF.exe - Configuration parser error
Error parsing
C:\Windows\Microsoft.NET\Framework64/v4.0.30319\config\machine.config
Parser returned error 0xC00CE556.
I've replaced machine.config in Framework and Framework64 with their respective machine.config.default and restarted the laptop, but the error hasn't changed. Any advice?
Edit: This error is now appearing without input.
HPSF_Tasks.exe - Configuration parser error
Error parsing
C:\Windows\Microsoft.NET\Framework\v4.0.30319\config\machine.config
Parser returned error 0xC00CE556.
08-19-2019 06:12 PM
OK, so where did it go for repair -- HP?
Asking because the Windows version that came preinstalled was an HP OEM version -- and the HP utilities work with that.
If the place that repaired your PC installed a non-HP version of Windows, then they hosed up your PC, as it now, will most likely NOT work with HP utilities.
I am a volunteer and I do not work for, nor represent, HP
08-23-2019 09:45 PM
Alright, so I decided to restart my pc and see if that did anything to help, Before restarting it gave me a blue screen with "Recovery" in the top left and an error message. It says a file cannot be located or contains errors with an error code below it.
File: \windows\system32\winload.efi
Error code: 0xc0000225
It then says that I will need recovery tools and gives me a couple options. I tried trying again, and entering Recovery Environment, but they seemed to do nothing. After a little while the pc restarted on its own and said recovery failed and that nothing was changed. Is this something HP can help with or is there nothing I can do at this point?