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- HP Community
- Notebooks
- Notebook Software and How To Questions
- Error Updating Bios
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07-18-2024 08:08 AM - edited 07-18-2024 08:14 AM
Do not use that HP PC Diagnostic app for bios update
There are at least two versions of your bios that are designed for different ROM SSID
reference this windows 11 software
Family SSID 886B This has no worthwhile update since F.11
-and-
Family SSID 886C This has no worthwhile update since F.15
each ROM family has versions also as I listed
Use the latest HPSA to find the correct bios but even some uses have bricked their system with a recommended update.
Have you run diagnostics?
Tap the ESC key after powering on to run diagnostics.
Do not allow any updates if disk or memory fail, especially a BIOS update.
It is always dangerous to upgrade bios. Unless there is a real need and the HP support assistant requests the upgrade, I would not do it. Look at the BIOS revision history (I posted above) and see if an upgrade is useful. Updates that improve security are needed in a corporate environment but for gaming system they will likely slow down your system.
I personally would not upgrade any gaming BIOS that was only security related unless the PC was used in a corporate, industrial or military organization.
Check your warranty and decided if you want to risk a BIOS upgrade like these users did
---diagnostics---
Use the UEFI diagnostics when booting
HP releases newer UEFI diagnostics periodically. When you select F2 during boot you are requesting UEFI diagnostics. There is an updated diagnostics package Click Here Look for the phrase 'issues outside the OS', Expand the'+'symbol and click the DOWNLOAD button. The version of the UEFI diagnostics is shown at the left of that DOWNLOAD button. When you press F2 to run diagnostics please ensure the version is the new one. |
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I am a community volunteer and do not work for HP. If you find
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07-20-2024 07:36 AM
HP PC diagnostics you used was 2.6.2.0 which is the latest.
The latest HP Support assistant is 9.33.28.0 (USA English)
Does it show the same "cancel" message?
It is possible the "canceled" message is due to a file corruption or a required component that is older than the HP application.
Try running the Microsoft system file checker
SFC and DISM are both tools that scan and repair corrupted system files. However, SFC uses a cached version of the files, while DISM uses the internet to download and fix the files.
Try the SFC first and if that gives a message that it cannot fix the problem then try the DISM tool.
Click here for repair instructions.
Let me know if you need more help
Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it