06-18-2019 05:15 PM
My problem is that i can not start my pc because it resets every time that the logo of hp is loading. I did a scan and issue is that i have an error : Primary HDD Bay. I need help urgent
06-19-2019 04:31 AM
If the computer is not booting and you received an error code about the Primary Hard Drive it means the drive needs to be replaced and the OS installed again.
Once you have replaced the drive, you can try connecting the old drive to the PC with a USB to SATA adapter and see if you can recover any important files.
Basically, you can use any 2.5" SATA3 Hard Drive (max 2TB because of the thickness of drive). You could also replace with a 2.5" SATA3 SSD (of your desired capacity) which would give a great boost to the everyday performance of the notebook.
On page 37 of the service manual, you can see the steps to install the drive
To install Windows again:
Download media creation tool from Microsoft on PC (different PC), run and create a bootable pendrive with the OS on it. (there is an explanation on the Microsoft web page on how to create the pendrive). Create the drive with Windows 10 Home 64-bit edition. Windows will automatically activate once installed and connected to the Internet.
If you choose this option you will need to use the pendrive to perform a clean install of Windows 10. You might need to disable fastboot and secure boot in BIOS (probably not). So, insert the pendrive in the PC and it should boot directly from the drive. If not, turn off the PC by holding the power button. Press the power button and immediately keep pressing ESC until the startup menu appears and then press F9 and choose the pendrive in the boot menu. Once it boots from pendrive follow the procedure to install Windows.
When finished installing allow Windows to completely update and find all or most drivers. You can follow this process by going into settings > Security and update > click on Verify for updates. You might need to reboot a couple of times.
I recommend installing HP support assistant which will help keep your drivers up to date and much more. You can download the latest version from here.
Once completely updated you can go into device manager and see if there are any missing drivers (there will be yellow exclamation mark next to the device). You can find these drivers and software on the HP support page for your product.
Hope it helps,
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