Error login "statusCode":400

[maiomaur]

Error during login by application myHP or HP support . the web page opens and gives the following error 

{"statusCode":400,"message":"endpoint validation returned false","messageCode":"urn:hp:api:apimgt:input-validation-plugin:request-rejected"}

[Raj2111 · Accepted solution]

Hi @maiomaur 

Welcome to the HP support community.
 

I understand you're experiencing an issue with your HP device, and I apologize for any inconvenience this may have caused. I'm here to help you today.

It seems like you're encountering an error message while trying to use the HP Support or myHP application on your HP Spectre x360. The error message you're seeing, {"statusCode":400,"message":"endpoint validation returned false"}, generally indicates a problem with the connection to the server or an issue with how the application is trying to validate or authenticate the endpoint it’s communicating with.

Here are a few things you can try to resolve the issue:

1. Check your internet connection

• Make sure you're connected to a stable and reliable network. A weak or intermittent connection can sometimes cause issues with server authentication.

2. Clear Cache & Cookies (for Web Login)

• If you're trying to log in via a web page and encountering this error, try clearing your browser's cache and cookies. Sometimes, corrupted or outdated data can prevent successful login.
• After clearing, restart the browser and try logging in again.

3. Update the HP Support or myHP Application

• If you're using a dedicated HP application (like HP Support Assistant or myHP), make sure the app is up to date. Sometimes, issues arise when the software version is outdated.
• You can check for updates in the Microsoft Store or through the HP Support website.

4. Reinstall the Application

• If updating doesn't help, try uninstalling and reinstalling the myHP or HP Support Assistant application. This can help fix any corrupted files or settings.
  • Open Settings > Apps > Apps & Features and find the application.
  • Uninstall it, then reinstall the latest version from the official HP website or Microsoft Store.

5. Ensure HP Support Servers are Operational

• Sometimes the issue could be on HP's end, where their servers might be down or experiencing problems. Check HP’s System Status Page (if available) to see if there are any known issues or outages.
• You can also visit HP’s official support pages to see if others are experiencing the same issue.

6. Verify Your Account Credentials

• Make sure you're using the correct credentials for your HP account (if required). Double-check your username/email and password. If in doubt, try resetting your password.

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

-Regards
Raj-HP Support