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08-29-2024
12:54 PM
- last edited on
08-29-2024
04:29 PM
by
RodrigoB
Every time I try to install the software, I get a message that says that the installation source for this product is diagnostic software I get the message that says that this software is not available. Verify that the source exists and that you can access it how can I fix this?
OMEN Laptop 15-en1097nr
Windows 11 version 22h2 64bit
Product no. 7mp800a#aba
SER. [personal info removed]
see attachment
09-02-2024 06:23 AM
Hi @GlennMc777,
Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
The error you're encountering during the software installation on your HP OMEN Laptop 15 seems to be related to a problem with the installation source. Here are some steps you can follow to try and fix it.
Run the Installer as Administrator
- Right-click the installer file and choose "Run as Administrator."
- This might resolve permission issues preventing the installer from accessing files or resources.
Clear Temporary Files
- Temporary files can sometimes interfere with installations. Clear them using the following steps:
- Press Win + R, type temp, and hit Enter. Delete all files in the folder.
- Repeat by typing %temp% and clearing those files as well.
Check for Windows Updates
- Ensure your system is fully updated by going to Settings > Update & Security > Windows Update, and checking for any available updates.
Use the Windows Installer Troubleshooter
- Microsoft provides a dedicated troubleshooter for installation problems:
- Download the troubleshooter from here and follow the steps to detect and fix issues.
Verify the Source of the Installation File
- Ensure you are downloading the correct version of the software from a trusted source, preferably the official HP OMEN or the software developer’s website.
- If the file was copied from another location, try re-downloading it directly to your laptop.
Check for Corrupted Installation Files
- If the installation file is corrupted, re-download it from the official source and try the installation again.
Use a Different Account
- If possible, create a new local account on your laptop and try installing the software from that account to rule out user-specific issues.
Disable Antivirus Software
- Sometimes antivirus programs block installations. Temporarily disable your antivirus software and attempt to install again.
Repair Windows Installer
- If the installer itself is malfunctioning, you can attempt to repair it by running the following command:
- Press Win + X, choose Command Prompt (Admin), and type:
sfc /scannow
- This will scan and attempt to repair any corrupted system files.
I hope this helps.
Take care and have a good day.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
Alden4
HP Support
HP Support Community Moderator