Error when installing software

[GlennMc777]

Every time I try to install the software, I get a message that says that the installation source for this product is diagnostic software I get the message that says that this software is not available. Verify that the source exists and that you can access it how can I fix this?

OMEN Laptop 15-en1097nr

Windows 11 version  22h2 64bit

Product no.  7mp800a#aba

SER. [personal info removed]

 see attachment

[Raj_05]

Hi @GlennMc777,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The error you're encountering during the software installation on your HP OMEN Laptop 15 seems to be related to a problem with the installation source. Here are some steps you can follow to try and fix it.

Run the Installer as Administrator

• Right-click the installer file and choose "Run as Administrator."
• This might resolve permission issues preventing the installer from accessing files or resources.

Clear Temporary Files

• Temporary files can sometimes interfere with installations. Clear them using the following steps:
  1. Press Win + R, type temp, and hit Enter. Delete all files in the folder.
  2. Repeat by typing %temp% and clearing those files as well.

Check for Windows Updates

• Ensure your system is fully updated by going to Settings > Update & Security > Windows Update, and checking for any available updates.

Use the Windows Installer Troubleshooter

• Microsoft provides a dedicated troubleshooter for installation problems:
  • Download the troubleshooter from here and follow the steps to detect and fix issues.

Verify the Source of the Installation File

• Ensure you are downloading the correct version of the software from a trusted source, preferably the official HP OMEN or the software developer’s website.
• If the file was copied from another location, try re-downloading it directly to your laptop.

Check for Corrupted Installation Files

• If the installation file is corrupted, re-download it from the official source and try the installation again.

Use a Different Account

• If possible, create a new local account on your laptop and try installing the software from that account to rule out user-specific issues.

Disable Antivirus Software

• Sometimes antivirus programs block installations. Temporarily disable your antivirus software and attempt to install again.

Repair Windows Installer

• If the installer itself is malfunctioning, you can attempt to repair it by running the following command:
  • Press Win + X, choose Command Prompt (Admin), and type:

sfc /scannow

• This will scan and attempt to repair any corrupted system files.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support