Event utility not working on new laptop

[olympic260]

I bought the laptop two days ago, I reformat the HD and removed the Win10 and installed Win7 64bit. I have downloaded all drivers from the HP site and got it workign fine.

My only issue is that the Fn+F keys are not working. I have isntalled the Event utility from the drivers page from my laptop, this is shown as installed on my current programs but for some reason I can not make the Fn key to work with the F keys no matter what.

Any ideas?

[Jeet_singh]

Hi @olympic260,

Thanks for taking an interest in the HP Support Forums! This is a great location to get resolutions and interact with experts from the community. I came across your post and wanted to assist you. I understand you are having issues with the Event utility not working on your HP notebook. Don't worry I'll be really glad to help you with this.

Let's start off by performing a Hard reset on the notebook: A power reset (or hard restart) clears all information from the computer's memory without erasing any personal data. Performing a power reset might fix conditions such as Windows not responding, a blank display, software freezing, keyboard stops responding, or other external devices locking up.

Next thing, I would suggest here is to try and install HP System Event Utility: Click here

HP Notebook PCs - Understanding and Using HP Quick Launch (Windows 7, Vista)

1. Click the Start button, then click Run.   

2. In the Run window, next to Open, type MSCONFIG.   

3. Press the ENTER key.   

4. In the System Configuration Utility window, click the Startup tab.   

5. On the Startup tab, under Startup Item, ensure that there is a check in the HKserv checkbox.   
    
   NOTE: If HKserv is missing, reinstall the Hot-Key Utility application by Clicking here 
    
   For Windows 10 drivers: Click here  

(ignore the ads, 3rd party link has been sent to ensure your issue is fixed, I'm going beyond my way to help you and if you would like to give me virtual high five, Click on the purple thumbs up 🙂 ) 

  

If the above doesn't help, please create another User account as suggested earlier and try again. 

Please let me know if this resolves the issue, or if you require further assistance!

Let me know if those steps worked for you.

If they did, that’s awesome!

Give us some reinforcement by clicking the solution and kudos buttons,

That’ll help us and others see that we’ve got the answers!

Good Luck.

[olympic260]

Problem solved after finishing downloading all available updates for win7

[Jeet_singh]

Hi @olympic260,

Thank you for the update,
I appreciate your time and efforts, 

I'm glad I could contribute towards resolving the issue and finding the solution you were looking for.
Thanks for taking the time to let the community know about the solution.

You've been great to work with and it has been a genuine pleasure interacting with you.
I hope both you and your product works great and remain healthy for a long time 😉 

To simply say thanks for my efforts to assist you, please click the "Thumbs Up" button to give me a Kudos.
And mark my post as Accepted Solution to help others find a similar solution as you have.

Take care now and do have a fabulous week ahead. 🙂
Regards,