Expired warranty on product bought less than a year ago.

[L_S1]

Hello,

i purchased this HP omen off amazon less than a year ago. The screen has now stopped working and the warranty says it has expired. I'm confused because it says the warranty should last 1 year. Any help is appreciated. 

-Thank  you.

[REO51ST]

@L_S1

HP PCs, Printers - How to Submit a Dispute to Validate Your Warranty

https://support.hp.com/us-en/document/c05084516

REO

[Armbristercomp]

You'll need to submit proof of purchase to validate the warranty start date. This has been problematic for several customers (search warranty dispute in these forums). This is what finally worked for me (to get the form submitted successfully):

• Fill in all required information at https://support.hp.com/us-en/checkwarranty.
• Use the "Dispute" link at the bottom of the warranty results page.
• Fill in all required information on the dispute form.
• Click the radio button indicating you'll attach proof of purchase (even if it's already selected).
• This is the important part: attach your receipt in a format OTHER THAN .PDF (I ended up using a .PNG image file).

The times I tried submitting the form with a .PDF attached the website returned "HP Customer Support site is temporarily unavailable." After submitting with .PNG image I promptly received an automated email with case number.