Extended Warranty Fraud

[Sandeep1975]

I want to poke of senior management of HP regarding ongoing fraud/scam in the name of HP extended warranty. I have a HP laptop, warranty of which expired on November 9, 2023. I online reached out to HP support for extended warranty. There upon I received a call and followed up with a quotation from ARM Infoserve (I) Pvt. Ltd. of for Rs. 14000/- for two years. On the call they represented themselves as calling from HP. I have a suspicion about the quotation and company. I don't know why HP customer support redirects the sales to another company and under what authority my private data has been shared with a third party without my consent.

HP need to look into this and take whatever legal action to save people from scammers and also retain its name.

[Irwin6]

Hi @Sandeep1975,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I see that you are facing an issue with purchasing a warranty for your Laptop.

The support here is limited and this issue might require one-on-one interaction to escalate it.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a good day.

Irwin6

HP Support