I paid for an extended warranty on my laptop back in October of 2020, but it is not reflected on my account. I paid $127.49 to "HP PRODUCT SVC&RPR 800-474-6836 CA" on about October 16, 2020, as reflected on my credit card statement. Yet my HP account says that the warranty expired as of December 6, 2020 (original 1 year warranty).
The virtual assistant has been of absolutely no use to me in resolving this issue, and will not produce a phone number or even an email address for me to use. I'm hoping someone here can help me fix this.
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