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‎01-11-2021 12:32 PM

HP Recommended
Product: HP ENVY x360 Convertible 15m-dr0xxx
Operating System: Microsoft Windows 10 (64-bit)

When my warranty expired and a message popped up, saying, "Your HP warranty expired on 8/4/2020", I clicked the provided link to extend my warranty. It seemed successful. My card was charged. But I've continued to receive this message once a month since then. I finally checked my warranty status just now and it says it's expired. So, what was it that I paid for? And how do I get rid of that and get a warranty?

1 person had the same question
1 REPLY 1

‎01-14-2021 10:32 AM

HP Recommended

@danaenicole

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, As we have limited support boundaries in the support community as of now.

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/

 

Click here: https://support.hp.com/in-en/document/c05084516 How to Submit a Dispute to Validate Your Warranty.

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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