Extended warranty not appearing on my account

[hstewart107]

After logging into my HP account, I realized my original manufacturer warranty has expired. But 6 months prior to the expiration, I purchased a 2 year extended warranty. It is not reflected on my account. How can I check the status of my extended warranty? There is no one I can contact directly about this.

[Dragon-Fur]

@hstewart107 

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Care Pack status is typically updated after you register your Care Pack Warranty.

What else?

Submit a Warranty Dispute form (link and information later in this message).

Reminder:

Your actual warranty status is not impacted by the online results.

If you need to submit a claim for Warranty Repair before your status is updated, let us know.

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Product Registration

Register your product during first setup or soon afterwards

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Have a Care Pack Warranty that needs to be Registered?

         HP Care Pack Registration Page

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Check the Warranty on your product

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NOTE:  Warranty date is updated after purchase and registration of the device.

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       NOTE 2:  If the single-system-check fails to find your device, use the "multiple devices" method to

check single or multiple devices.

• If necessary, Select your Country on the main website page or at the bottom (click Flag)
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Warranty Dispute

Excerpted: If you think the warranty details of your product are incorrect, submit a dispute through the HP warranty validation website.

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Question Resolved / Answered, Click "Accept as Solution" .

• HP Computers and Printers - How to Submit a Dispute to Validate Your Warranty

HP Limited Warranty Statements (General Information)

Standard Warranty, that is, the warranty included with the device, typically covers hardware as explained in the Warranty document.  Optional Care Pack warranties differ by contract.

• HP Limited Warranty Statements | HP® Official Site

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[hstewart107]

Thank you for the suggestions. I have tried to submit a "Dispute" but haven't heard back from anyone. Also, I tried the multiple warranties strategy, but it only brought up my expired warranty. I don't recall purchasing a "Care pack". It was just an extended 2-year warranty, which I did over the internet/phone 6 months ago-- May 2020. I'm afraid this could have been a scam. My credit card was charged and I never received anything via email. I only saved the texts that were exchanged via an online chat portal and my credit card transaction that was made for the extended warranty.

[Dragon-Fur]

@hstewart107 

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