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‎08-19-2022 09:25 PM

HP Recommended
Product: HP All-in-One Desktop 27-cb1000i (4N1Q8AV)
Operating System: Microsoft Windows 11

I Have purchased an HP All-in-One Desktop 27-cb1000i (4N1Q8AV) and bought an extended warranty as part of the deal with the retailer HP World. The Extended warranty was approved and the certificate issued. The Extended warranty is not updated on the warranty check-up site despite my repeated appeals to Associates who call from the customer support , I have sent the details of the invoices etc to the redeem now email provided to me earlier. The conversation between me and the customer support has been goin on for some time but no one is able to update the warranty on the site.

I request help with this issue and if someone could provide resolution...

Category:
1 REPLY 1

‎08-20-2022 08:37 AM

HP Recommended

Hello @Unnik 

 

Sorry to hear that you are having problems ... I would like to help you.

(A) You will need (1) invoice as proof and (2) serial number (s/n) of your computer if it has never been registered at HP before. You may only give this information to HP support, do not make it public.

 

(B) Check Warranty date !

 

- Warranty Dispute

Expected: If you think the warranty details of your product are incorrect, submit a dispute through the HP warranty validation website.

HP Video – Submit a Warranty Dispute:  https://youtu.be/PTMvck49GP4

 

How to Submit a Dispute to Validate Your Warranty | HP Support | HP
How to Submit a Dispute to Validate Your Warranty | HP Support | HP
youtu.be/PTMvck49GP4
Learn how to submit a dispute to validate your warranty through support.hp.com. Chapters: 00:00 Introduction 00:16 Check Product Warranty 00:43 Dispute Product Warranty 00:57 Sign in to HP Account 01:18 Enter Details in Warranty Validation Form 01:33 Upload Proof of Purchase 02:05 Submit Dispute ...
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