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HP Recommended
HP Pavillion
Microsoft Windows 10 (64-bit)

Normally when I press my F10 by itself, it pauses or starts music from whichever music software I have open (Windows Media Player, Spotify...etc). But this morning, it no longer pauses or starts the music anymore. I've tested my keyboard on a website and I've found that it is only responsive if pressed alongside the FN key. All of my other F keys work perfectly fine, my F7 key and F8 key still adjusts the volume without pressing the FN key, although pressing the F10 key with FN doesn't pause the music.

1 REPLY 1
HP Recommended

 

Hi @Daphos,

 

Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for First Time Here? Learn How to Post and More.

 

As I understand F10 key does not pause or start the music on your computer and you need a way to fix this issue,

 

Don't worry as I have a few steps that should help fix this issue.

 

Perform a Hard Reset.

 

Updating the Bios

 

Ad here's the step by step guide for you,

 

Click the Start button, then click Run.

2.In the Run window, next to OOpen, type MSCONFIG .

3.Press the ENTER key.

4.In the System Configuration Utility window, click the Startup tab.

5.On the Startup tab, under Startup Item, ensure that there is a check in the HKserv checkbox.

 

NOTE: If HKserv is missing, reinstall the Hot-Key Utility application by clicking here

 

For windows 10 drivers: Click here  (ignore the ads, 3rd party link has been sent to ensure your issue is fixed, I'm going beyond my way to help you and if you would like to give me virtual high five, Click on the purple thumbs up 🙂 )

 

Keep me posted,

If the information I've provided was helpful,

give us some reinforcement by clicking the solution and kudos buttons,

that'll help us and others see that we've got the answers!

Good Luck.

Jeet_Singh
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.