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SpencerWinson
New member
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Message 1 of 2
89
Flag Post

F2-F3 button not working

‎10-19-2020 12:22 PM

HP Recommended
Product: HP Laptop 15
Operating System: Microsoft Windows 8.1 (64-bit)

Sup everyone. 

Have problems with F2-F3 buttons. They are using to make screen brighter. With other F's buttons everything is ok. 

How can I fix it?

Reply
1 REPLY 1
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praveen196
HP Support Agent
HP Support Agent
10,488 10,491 453 719
Message 2 of 2
Flag Post

‎10-22-2020 01:48 PM

HP Recommended

@SpencerWinson Welcome to HP Community!

 

I understand that the F2-F3 button not working.

 

What is the product number of your computer? (Ensure you don't share any personal information such as serial, phone number, email ID, etc..). 

 

Have you tried with an external keyboard?

 

Please perform the keyboard test and let us know.

 

1. Power off the PC and make sure that it is completely powered off.

2. Press the power button and the moment you press the power button immediately start tapping F2 key, you should see the system diagnostics screen.

3. Look for the component test, under that all the hardware will be listed, please choose Keyboard and initiate the quick test.

Note: If it fails it will generate a 24 digits alphanumeric failure id, please capture that.

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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