FINGER PRINT NOT WORKING

[SONU011]

FINGER PRINT NOT WORKING IT IS SHOWING THIS OPTION CURRENTLY UNAVAILABLE

[Dragon-Fur]

@SONU011 

Welcome to the HP English Community --

We see several of these each week --

The answer always starts here:

On those system series where the Fingerprint reader is available,

The reader is an OPTIONAL feature that is purchased with the computer.

and / or

On those series where the fingerprint reader is an option,

If the reader does not come installed in the computer at purchase,

The reader / sensor can be purchased and installed by the consumer (or by a PC hardware technician)

Maintenance and Service Guide

Page 12

Check your Device Manager for section "Biometric devices".

Reminder

No Biometric devices section = No working fingerprint reader hardware installed in the computer

Maintenance and Service Guide

Fingerprint Reader board - part number(s) and installation procedure

Pages 50-51

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Fingerprint reader

Although Windows 11 is indeed slightly different from Windows 10, the following document does include several key checkpoints and is worth a look:

HP Notebook PCs - Fingerprint reader troubleshooting (Windows 10) 

Depending on the model, the fingerprint sensor might be integrated into the top cover / keyboard area.  Check your system’s user manual.

Reminder:  If the system does not include the fingerprint sensor, there might be a "cover plate" box where the reader would be located.

If your system does not have a fingerprint sensor and the option is available for your model series, the sensor can be purchased and installed. Check your computer’s maintenance and service guide for the part number(s) and the procedure.

Control Panel > Device Manager > Tab View > Devices by Type

Section Biometric devices > Fingerprint sensor (if listed)

If the fingerprint reader hardware is installed

AND

If you need the driver:

HP Universal WBF Fingerprint Driver for NB 

General Example - Device Manager - Fingerprint Reader / Camera

Device_Manager_Generic_Biometrics_Fingerprint_Camera_4

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Message Content References

Older Probook system - Video

Removing & replacing parts for HP ProBook 440 G7 | HP Computer Service 

Chapters: 00:00 - Introduction 00:09 - Base Enclosure 01:17 - Battery 02:36 - Memory Module 03:47 - M.2 Solid State Drive 04:47 - Hard Disk Drive 07:17 - SD Card Reader 09:27 - RTC Battery 10:07 - Touchpad 11:56 - Fingerprint Reader 13:24 - USB-C Bracket 14:16 - RJ-45 Bracket 15:10 - Wireless LAN Module 16:38 - Speaker 19:16 - Fan 20:26 - Heat Sink 21:55 - USB Board 22:54 - System Board 26:17 - Power Connector Cable 28:32 - Top Cover 31:18 - Display Panel Assembly 31:39 - Camera Privacy Shutter 32:05 - Display Bezel 33:28 - Display Panel 36:11 - Privacy Panel 39:46 - Webcam 41:14 - Display Panel Cable 43:03 – Hinges CAUTION: Improperly installing or replacing parts could damage your HP device or void your warranty. Before replacing any parts, check your warranty.

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HP Device Home Page - References and Resources

Learn about your Device - Solve Problems

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Software / Drivers / Firmware Updates, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals > User Guide, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

Open

 HP Product Home

 Enter the device type and model name of your HP product

OR

HP ProBook 440 14 inch G10 Notebook PC IDS Base Model  

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