FINGER PRINT SENSOR NOT WORKING

[MANISHMAP]

FINGER PRINT SENSOR IS NOT WORKING 

[Dragon-Fur]

@MANISHMAP 

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Product: 4LR30PA#ACJ

Operating System: Microsoft Windows 10 in S Mode

MANISHMAP wrote:

FINGER PRINT SENSOR IS NOT WORKING 

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There is nothing to be done from the software side - Windows in S mode only allows you to install drivers or software from the Microsoft Store.

Forced Restart might work if the issue is simply a stuck instruction.

“Press and Pray” 

Forced Restart / Boot

IF a BIOS update is just stuck / stubborn / frozen-in-place half way through the update / boot process,

OR

If there are boot issues that prevent a complete or clean boot of the Operating System,

IF there is not actually anything wrong with the windows installation or the File System,

Then

The following procedure might resolve the issue.

1. Unplug everything, including power and all other externally connected components
2. Press and hold down the power button for thirty (30) to forty (40) seconds
3. Release the power button
4. Plug in only basic components needed to start / boot the computer

• Desktop:  Connect Power, wired mouse and keyboard, HDMI to monitor (and monitor is powered on).  Make sure Power is properly connected and all the way plugged in on both wall and machine.
• Notebook:  Connect AC Power.  Make sure Power properly connected and is all the way plugged in on both wall and machine.

1. Switch on the system with power button - Click power and release (as for normal boot)

Hoped for Results:

• System switches on, monitor active, mouse and keyboard responsive

If the issue was a "stuck" BIOS update:

• Screen shows the BIOS update window with choices:  cancel / update
• Wait several seconds; stare at it and contemplate actions.  (The process will continue on its own after about 10-20 seconds)
• BIOS update continues, completes, and reboots the system

When the system reboots,

1. Log in
2. Connect LAN (Ethernet)
3. Connect other components (USB, external webcam, speakers...)
4. General housekeeping (checks, more staring at it)

++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

What else?

According to the specs, this system did not even come with Windows S mode.

"S" mode Might not be fully compatible with all your installed hardware.  ?? No idea whether this is true.

14-cd0051tx Product Specifications

Switch OUT of Windows S mode (remember, this is a one way journey) > once you are running regular Windows, you have access to the software and drivers in your computer's support website, including the driver for the fingerprint sensor / reader.

BEFORE you switch:  Make sure your data is backed up first on OTHER than the computer.

Switching out of S mode in Windows 10

Reminder, this is a One-Way-Ticket:  Once you leave “S” mode, you cannot go back to “S” mode.

Windows 10 in S mode FAQ 

IF / When you are running regular Windows, you can try reloading the fingerprint driver.

Synaptics Fingerprint Sensor Driver 

HP Device Home Page - References and Resources – Learn about your Device - Solve Problems

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals > User Guide, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP Pavilion x360 - 14-cd0051tx 

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