FN action keys not working

[BigStoater]

I just got my HP ENVY x360 - 15-cn0007na.

The actions keys are not working. When I press "fn" key and then one of the function keys to access the actions such as keyboard backlight, screnn brightness etc, nothing happens.

I have verified that the actions keys are enabled in the BIOS.

Thanks in advance!

[Barachiel]

@BigStoater

Good Day. A warm welcome to the HP community. 

I reviewed the case regarding issues with the function keys not working. I will be delighted to assist you here.  

Here’s the step by step guide for you: 

  

1. Click the Start button, then click Run.   

2. In the Run window, next to Open, type MSCONFIG.   

3. Press the ENTER key.   

4. In the System Configuration Utility window, click the Startup tab.   

5. On the Startup tab, under Startup Item, ensure that there is a check in the HKserv checkbox.   
    
   NOTE: If HKserv is missing, reinstall the Hot-Key Utility application by Clicking here 
    
   For Windows 10 drivers: Click here  

(ignore the ads, 3rd party link has been sent to ensure your issue is fixed, I'm going beyond my way to help you and if you would like to give me virtual high five, Click on the purple thumbs up 🙂 ) 

  

If the above doesn't help, please create another User account as suggested earlier and try again.

Hope this helps. Let me know how it goes. 😉

[BigStoater]

Hi,

So the option is not there in startup.

I then followed the link for Windows 10 driver but this a download for a driver update tool, not the Windows 10 driver.

Do you have a direct link for the driver itself?

Thanks

[Barachiel]

@BigStoater

Goto the start button and search for task manager. Once done, click on services, and then search for hotkey and make sure it is running.

Once done, follow this link and install the chip-set drivers.

re-start the notebook and check if it work's.

Keep me posted. 🙂

[BigStoater]

Hi,

Thanks for the reply.

When I got to task manager, services, there is no hotkey service in the list. Do I still install the chipset utility?

Thanks

[Barachiel]

@BigStoater

Thanks for the response.

Yes, give it a try and let me know. 🙂

[BigStoater · Accepted solution]

Got it sorted!!

I DISABLED the action key option in the BIOS and now it works!

Cheers

[Barachiel]

@BigStoater

Thank you for the update,

I appreciate your time and efforts, 

I'm glad you found the solution for this concern.

You've been great to work with and it has been a genuine pleasure interacting with you.

I hope both you and your product works great and remain healthy for a long time 😉