• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎06-19-2019 07:14 PM

HP Recommended
Product: HP ENVY Laptop 13
Operating System: Microsoft Windows 10 (64-bit)

Hi everyone,

 

I am having an issue with my brand new HP ENVY 13. I received the laptop yesterday but have had issues with every game I have played since getting it. It runs perfectly fine for the first fifteen minutes of play and then the framerate drops greatly (from about 65 to 25). The fan blows very aggressively and the laptop heats up but I checked the core temps and they all appear to stay ~70 or a bit below. I also checked the CPU and GPU levels and neither are above 50% when the fps drop happens. My laptop specs follow:

 

HP ENVY Laptop 13-aq0xxx

Intel COre i7-8565U @ 1.8 GHz 1.99 GHz

8 GB RAM

Intel HD Graphics 620

NVIDIA GeForce MX250

 

It appears to me that all drivers are up to date (BIOS and graphics cards).  Let me know if you have any suggestions!

1 REPLY 1

‎06-20-2019 01:05 AM

HP Recommended

@mini1001 

 

Most likely due to heat. After 15mins, machine will be hotter. Please keep it cooler. Please try

 

    https://www.youtube.com/watch?v=sn4QLm0B4ns

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.