-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
-
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
-
Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.
4
0
0
HP Recommended
1 ACCEPTED SOLUTION
Accepted Solutions
HP Recommended
Welcome to the HP User Community.
Product introduced in 2015
According to what I can find for this model / series, the computer does not include the needed IR camera / webcam.
The IR camera is necessary to use facial recognition.
Open
Page 1
Excerpted
Audio and video HP TrueVision HD webcam: fixed (no tilt) with activity light, 1280×720 by 30 frames per second
For those reading:
Things that are “Face” / Facial Recognition
Start Here >> Known Solutions:
HP PCs - Troubleshooting Windows Hello Face Recognition
Windows Face logon requires the high-grade IR camera
Hello Face requires that your particular computer include the correct type of camera to support the "Face" feature.
Use one or more of the following methods to check whether your camera supports the feature.
Method – Use PartSurfer to check the components in your computer
PartSurfer might be able to tell you exactly which parts came with your computer.
- For best results, use the Serial Number for your search
- Reminder: Do NOT post private information (including serial number) here on the Community)
Open PartSurfer
- Select your Country
- Search for your computer / printer / device >> See HINT
- Need Help? Tab Self help > find and open the User Guide and FAQ
How to use PartSurfer:
- Select your region / country - PartSurfer must know your general location
- Enter your device Product Number , Serial Number, or Part Number in the Quick Search box
- HINT: To see a system-specific list, replace the Product Number with your device Serial Number
Look the results for “WEBCAM”
NOTE: Some newer models may list the device as “camera”
Method - Check your computer to find the type of camera
Control Panel > icon view > Device Manager
Open Category Cameras
Method – Check Settings for “Windows Hello Face”
Settings > Accounts > Sign-in Options
If Windows Hello is not available, you will see a message:
Windows Hello Face
This options is currently unavailable - click to learn more
HP Device Support Home Page - References and Resources – Learn about your Device - Solve Problems
NOTE: Content depends on device type and Operating System
Categories: Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals > User Guide, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more
When the website support page opens, Select (as available) a Category > Topic > Subtopic
Dragon-Fur
HP Recommended
Welcome to the HP User Community.
Product introduced in 2015
According to what I can find for this model / series, the computer does not include the needed IR camera / webcam.
The IR camera is necessary to use facial recognition.
Open
Page 1
Excerpted
Audio and video HP TrueVision HD webcam: fixed (no tilt) with activity light, 1280×720 by 30 frames per second
For those reading:
Things that are “Face” / Facial Recognition
Start Here >> Known Solutions:
HP PCs - Troubleshooting Windows Hello Face Recognition
Windows Face logon requires the high-grade IR camera
Hello Face requires that your particular computer include the correct type of camera to support the "Face" feature.
Use one or more of the following methods to check whether your camera supports the feature.
Method – Use PartSurfer to check the components in your computer
PartSurfer might be able to tell you exactly which parts came with your computer.
- For best results, use the Serial Number for your search
- Reminder: Do NOT post private information (including serial number) here on the Community)
Open PartSurfer
- Select your Country
- Search for your computer / printer / device >> See HINT
- Need Help? Tab Self help > find and open the User Guide and FAQ
How to use PartSurfer:
- Select your region / country - PartSurfer must know your general location
- Enter your device Product Number , Serial Number, or Part Number in the Quick Search box
- HINT: To see a system-specific list, replace the Product Number with your device Serial Number
Look the results for “WEBCAM”
NOTE: Some newer models may list the device as “camera”
Method - Check your computer to find the type of camera
Control Panel > icon view > Device Manager
Open Category Cameras
Method – Check Settings for “Windows Hello Face”
Settings > Accounts > Sign-in Options
If Windows Hello is not available, you will see a message:
Windows Hello Face
This options is currently unavailable - click to learn more
HP Device Support Home Page - References and Resources – Learn about your Device - Solve Problems
NOTE: Content depends on device type and Operating System
Categories: Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals > User Guide, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more
When the website support page opens, Select (as available) a Category > Topic > Subtopic
Dragon-Fur
4
0
0
HP Recommended
HP Recommended
You are welcome.
I am sorry it was not the answer we hoped it would be.
Thank you for participating in the HP Community.
Our Community is comprised of volunteers - people who own and use HP devices.
Click Helpful = Yes to say Thanks!
Question / Concern Answered, Click "Accept as Solution"
Dragon-Fur
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
Didn't find what you were looking for? Ask the community