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Nick164
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Message 1 of 2
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Flag Post

Face recognition is not working on my HP Spectre 13-aw0115na

HP Recommended
Spectre 360
Microsoft Windows 10 (64-bit)

Hi,

My spectre's face recognition and fingerprint recognition has stopped working. I have followed instructions do remove them and reset and this makes no difference. The Camera is still working on other apps. I have followed HP advice on customer support to uninstall the IR camera driver but on following the next step of the advice I have discovered that the driver is not available on the HP site in order to reinstall it. 

I am still able to sign in with my passcode but would like to return to full functionality. 

 

Please help.

thanks

Nick

1 REPLY 1
Echo_Lake
HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post
HP Recommended

@Nick164

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Firstly, perform Windows Update and HP Support Assistant: (do not skip any troubleshooting steps if you feel steps are repeating) 

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

  1. To open HP Support Assistant, double-click the HP Support Assistant icon https://support.hp.com/doc-images/932/c05040382.jpg.
  2. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
  3. Click Check for updates and messages to scan for new updates.
  4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
  5. Click the update name for a description, version number, and file size.
  6. Select the box next to any updates you want to install, and then click Download and install.

And, also run BIOS Update: Follow steps from the link: https://support.hp.com/in-en/document/c00042629
 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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