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Face recognition set up

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HP Elitebook 840 G6
Microsoft Windows 10 (64-bit)

When I have just bought my laptop, I tried to set up my fingerprint and it was good. Then I remembered from the trailer of the laptop series where it has the option of setting up a face ID recognition. I then tried to set up but the settings did not allowed me to set it up. What should I do?

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Edits - Correct sloppy grammar


Most models in this series do come with the necessary IR camera type. 

That said, not every model in the series has the "right" kind of webcam hardware.


None of the following has been checked against Windows SDK 2004 - build 19041.208  >> At this writing, Windows 2004 is not widely released and there have been reported "issues" with the version.


Windows Facial Recognition


What to do?


Known Solutions here:

HP PCs - Troubleshooting Windows Hello Face Recognition


Determine your computer model / Product Name

Finding your Product Name, Product Number, or Serial Number


Open Support Home

Enter the name of your device



➡️  Windows Face logon requires the high-grade IR camera


Hello Face requires that your particular computer include the correct type of camera to support the "Face" feature.


Method – Use PartSurfer to check the components in your computer


PartSurfer might be able to tell you exactly which parts came with your computer.

  • For best results, use the Serial Number for your search
  • Reminder:  Do NOT post private information (including serial number) here on the Community)

 Open PartSurfer

  • Select your Country
  • Search for your computer / printer / device >> See HINT
  • Need Help?  Tab Self help > find and open the User Guide and FAQ

How to use PartSurfer:

  • Select your region / country - PartSurfer must know your general location
  • Enter your device Product Number , Serial Number, or Part Number in the Quick Search box
  • HINT: To see a system-specific list, replace the Product Number with your device Serial Number

Look the results for “WEBCAM” (NOTE:  Some newer models may list the device as “camera”


Method - Check your computer to find the type of camera


Control Panel > icon view > Device Manager 

Open Category Cameras


Method – Check Settings for “Windows Hello Face”


Settings > Accounts > Sign-in Options

If Windows Hello is not available, you will see a message:

Windows Hello Face

This options is currently unavailable - click to learn more




Recommended (Optional) / General Information


Create a Backup of your Data


  Create a backup of all your most critical / sensitive files to other than on the computer.  For example, copy your most important folders and files to your Cloud backup. to a USB stick, "Somewhere" you can access the files should the computer become unavailable.


Create Restore Point


 Create a Restore point before you make changes to your computer's software and setups.


Stop all programs:  Browsers, games, Applications, etc.

Control Panel > icon view > System > System Protection > 

Click (Highlight) your main disk (C) > Select Create a Restore Point


(As available)

Create a restore point now for the drives that have system protection turned on



Windows PIN 


Reminder:  Windows Hello and Fingerprint logon require that you have your Windows PIN set and ready to use.


You may already have a Windows PIN login set up and ready to go.  Should there be a problem with the PIN, in most cases, you will receive a notice from Windows that there is an issue - you can then reset the PIN as needed.



Microsoft - Fix problems with your PIN



Windows Hello is a Windows feature

Microsoft - Learn about Windows Hello and set it up


This example article is a bit crowded with ads and the like - Like other articles from this website, the actual subject content is well written, easy to read (not horribly Long), and easy to understand.

How to set up facial recognition to sign into Windows 10



Reference and Resources – Places to find help, solve problems, and learn about your Device

Device Homepage

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, User Guides / Manuals, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

 HP EliteBook 840 G6 Notebook PC


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We are a world community of volunteers dedicated to supporting HP technology

Click Thumbs Up to say Thank You!

Answered? Click "Accept as Solution" to help others find it.



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