Failure ID Code

[mtfigwald]

I recently ran a power test on my AC adapter and received a failure code PG9HV0-86FA25-XD7X7G-C1BT03 

Anyone know how to decode this code?

[Riddle_Decipher]

@mtfigwald I'm afraid you will need to re-run the hardware test as the one you've mentioned is either incorrect or the test was accidentally interrupted, considering they don't add up, i'm unable to decipher them, and while you do that, perhaps, you can borrow an alternate adapter from a friend or a local tech store (if close by) and check if that works as well.

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[mtfigwald]

Riddle_Decipher thank you for your response. I'm thoroughly confused as well. I have tried 4 different adapters, all with the same result. When the computer is in sleep mode or shut down the adapter charges the battery with no problem. However, when the laptop is in use and plugged in, the adapter isn't recognized.

In addition to the  adapters, I've tested the battery (passed), tried a replacement battery, removed the battery driver, and reinstalled the battery driver. Nothing has worked. Open to any suggestions and thoughts - thanks!

[Riddle_Decipher]

@mtfigwald So, when did you get the failure ID from your first post? Is the adapter test not failing anymore? If it has failed, I'll need the correct failure ID as the last one was not complete, that said, if the battery tests have passed, we may be looking at a DC power connector failure and the same can be replaced to resolve the issue, that brings me to my next question, is the device covered by a warranty?

[mtfigwald]

@Riddle_Decipher I first got the failure code on 3/30/2020. The new adapter I purchased also failed the test. I’m including an image of the diagnostics results and am also providing my product number. The notebook is no longer under warranty.

 

product number: W2M75UA 

[Riddle_Decipher]

@mtfigwald The image quality isn't that good, I can barely see the image, could you be so kind to write down the failure ID, so I can decipher the same and help you with identifying the cause of the issue? And we can work from there.

Keep us posted.

[mtfigwald]

Riddle_Decipher, sorry about the image quality. The failure code is:

PG9HV0-86FA2W-XD7X7G-C19T03

Hoping you’re able to make sense of it!