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‎10-01-2022 03:36 PM

HP Recommended
Product: HP Spectre x360 - 13-ap0039nr
Operating System: Microsoft Windows 11

Recently I noticed that my HP spectre X360 will have the fan running while plugged in and even when not plugged in. This happens when the laptop is closed, sometimes at random.

 

I usually carry it in the leather-like case, which gets hot and drains the battery unnecessarily. I assume this is a software issue. Any idea how to stop this from happening?

1 REPLY 1

‎10-02-2022 03:41 AM

HP Recommended

Hello @Dboettger23 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your current system configuration.

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU

( equals HP product number (p/n) )

Processor

BIOS Version/Date

 

(2) Please report your results

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