Fan keeps running regardless of temperature or load.

[FMUKBIL27]

Chief complaint: Fan keeps running non stop, regardless of temperature or software configurations; it's annoying because it's noisy when it runs at low speed (roaring sound)

     Hear it here: https://1drv.ms/u/s!Am2JuMl5TFpUq_R45b4teCodgZFmZQ

Steps taken to solve the issue:

- Updated the BIOS to latest version (ver: 52)

- Disabled Fan always ON from BIOS

- Switched from Active to Passive cooling

All drivers are up to date, October 2018 update (Windows 10 Home 64-bit Version: 17763.253)

Non of these procedures worked, the fan is running consistently even though the device is cool -monitored with several utilities- (report sample: https://1drv.ms/t/s!Am2JuMl5TFpUq_R5Pk0I2wEVq46nvg).

++ I was unable to control the fan manually as it's undetectable by any tool, can't even monitor its speed 😞

[Raj1788]

@FMUKBIL27

Thank you for joining the HP Support Community

To reduce Heat Inside the Laptop to Prevent Overheating, click on this link: https://www.youtube.com/watch?v=pPCOWjM-WtQ&feature=youtu.be  Alternatively, you can Click here for step by step instructions.

Also, to resolve issues such as Fan is Noisy and Spins Constantly:

• Updating your Notebook computer BIOS
• Keeping notebook air vents clear and clean
• Increasing the efficiency of the notebook to reduce heat
• Using Windows Task Manager to identify corrupt processes
• Selecting power save settings to shut off your computer when it is not in use

CLICK HERE FOR MORE STEPS AND INSTRUCTIONS.

Let me know how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

[FMUKBIL27]

Thank you for your help, but as I mentioned the device never gets overheated/hot, no symptoms + the monitoring utility does confirm this.

I've gone through all the mentioned steps, the issue isn't resovled.

I'm not an expert, but I believe that it's completely a software etiolgy, Fan Always option in BIOS seesm to be broken as disbaling it does nothing; also passive cooling does nothing also.

     AND, I get it that playing with fans might lead to serious hardware damage, BUT give us the power users the ability to under our own responsibility...

[Raj1788]

@FMUKBIL27

This could be a possible hardware issue, I would personally suggest you contact our HP Support for one on one interaction. 

Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp

Step 2. Sign in / sign in as a guest

Step 3. Enter the product number or select to auto detect

Step 4. Scroll down to "Still need help? Complete the form to select your contact options"

Step 5. Scroll down and click: HP contact options - click on Get phone number and phone number appear.

Keep me posted on further assistance. Hope that helps! 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day ahead!