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06-30-2022 10:40 AM
I've had the laptop about 2 weeks now and whilst it goes to sleep when you close the lid, the fans stay running and continue to run. The bottom of the case gets very hot also.
I don't have anything left running and I can see in event viewer that the laptop went to sleep and then woke up when I opened the lid:
Event 506 - The system is entering Modern Standby
Event 507 - The system is exiting Modern Standby - Lid
If the fans were on they remain on and if they weren't they kick in after a short time. The fans don't then seem to ever stop running. Unfortunately they are not quiet little fans either, so it sound like a jumbo is taking off.
I've checked the command centre and I've tried all 3 configurations (balanced, performance and cool) and they behave the same way as the Smart Sense, which was the default.
This surely can't be right?
07-05-2022 02:20 PM
Welcome to the HP Support Community. Thanks for bringing this to our notice.
I see that you are facing fan-related issues on your system. Do not worry, we are here to fix it.
May I know from when are you facing this issue?
Did you make any hardware or software-related changes to it?
Since it is a new system, I would suggest you update all the drivers and Windows on it. Here is a link that will help you update drivers: https://support.hp.com/in-en/drivers
To update Windows, select Start > Settings > Windows Update , then select Check for updates. If updates are available, you can choose to install them.
Display timeout has been moved to Settings > System > Power & Sleep > Additional Power Settings, on active Power Plan choose Change Plan Settings then adjust Display timeout.
While there check also Advanced plan settings > Sleep > Allow Wake Timers > under Battery & Plug In options set to Enable, Apply, Save.
f your Power Options settings are set correctly then the next suspect is the screensaver which is mysteriously setting a 1 minute timeout to blank Screensaver when some Themes are chosen. Check that now at Settings > Personalization > Lock Screen > Screen Saver Settings.
Hope this helps! Keep me posted.
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I am an HP Employee
07-07-2022 11:45 AM
Thanks for the message, but I've already escalated and have a ticket assigned to investigate. It's 5088018494 for reference. I'm waiting a callback after providing more information.
It's not just isolated to the fans unfortunately, I have an issue getting applications to use the NVidia GPU and I have an odd momentary pause/hang behaviour when I'm scrolling through documents or web pages.
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