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Stop the Jumping Cursor! Quick Fixes for HP EliteBook Folio 1040 G1Click here to view the instructions!
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HP Recommended

 Everybody elses code seems to fix their problem but nothing helps

mine. 

PLZ, I'd like to use this laptop again someday.

1 REPLY 1
HP Recommended

Hello PATM8654,

 

Thank you for posting your concern,

 
If you're encountering a "Fatal Error Code CNU9270B11" on your HP laptop, it likely relates to an issue with the BIOS or system firmware. Here are some steps you can try to resolve this issue:
  1. Hard Reset:

    • Turn off your laptop and disconnect it from any external power source.
    • Remove the battery if possible.
    • Press and hold the power button for about 15 seconds to discharge any residual electricity.
    • Reconnect the power source and battery, then power on the laptop.
  2. Reset the BIOS:

    • Shut down your laptop and restart it.
    • As soon as it starts to boot, repeatedly press the specific key to enter BIOS setup (usually F10, F2, ESC, or DEL).
    • Once in the BIOS setup, look for the option to load setup defaults or reset BIOS settings. Save changes and exit.
  3. Update BIOS:

    • Visit the HP Support website and search for your laptop model to check if there is an updated BIOS available for download.
    • Follow the on-site instructions to update the BIOS carefully.
  4. Check for Hardware Issues:

    • Ensure that all internal hardware components such as RAM and hard drives are correctly seated.
    • If you recently installed new hardware, try removing it to see if the error persists.
  5. Run Hardware Diagnostics:

    • HP laptops typically come with built-in diagnostics tools. Restart your laptop and press ESC or F2 during boot to access the HP PC Hardware Diagnostics.
    • Run the tests to check for hardware malfunctions.
  6. Contact HP Support:

    • If the issue persists after trying the above steps, it may be necessary to seek further support from HP Customer Support as the problem could be more complex.

For further assistance or detailed steps specific to your model, you can visit the HP Support website and use your product's specific information.

I am an HP Employee. Although I am speaking for myself and not for HP.
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