-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Software and How To Questions
- Fatal error code CNU9270B11

Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.
1 REPLY 1
11-18-2025 12:50 AM
Hello PATM8654,
Thank you for posting your concern,
If you're encountering a "Fatal Error Code CNU9270B11" on your HP laptop, it likely relates to an issue with the BIOS or system firmware. Here are some steps you can try to resolve this issue:
-
Hard Reset:
- Turn off your laptop and disconnect it from any external power source.
- Remove the battery if possible.
- Press and hold the power button for about 15 seconds to discharge any residual electricity.
- Reconnect the power source and battery, then power on the laptop.
-
Reset the BIOS:
- Shut down your laptop and restart it.
- As soon as it starts to boot, repeatedly press the specific key to enter BIOS setup (usually
F10,F2,ESC, orDEL). - Once in the BIOS setup, look for the option to load setup defaults or reset BIOS settings. Save changes and exit.
-
Update BIOS:
- Visit the HP Support website and search for your laptop model to check if there is an updated BIOS available for download.
- Follow the on-site instructions to update the BIOS carefully.
-
Check for Hardware Issues:
- Ensure that all internal hardware components such as RAM and hard drives are correctly seated.
- If you recently installed new hardware, try removing it to see if the error persists.
-
Run Hardware Diagnostics:
- HP laptops typically come with built-in diagnostics tools. Restart your laptop and press
ESCorF2during boot to access the HP PC Hardware Diagnostics. - Run the tests to check for hardware malfunctions.
- HP laptops typically come with built-in diagnostics tools. Restart your laptop and press
-
Contact HP Support:
- If the issue persists after trying the above steps, it may be necessary to seek further support from HP Customer Support as the problem could be more complex.
For further assistance or detailed steps specific to your model, you can visit the HP Support website and use your product's specific information.
I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for?
Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.