Fee for service on purchased product

[kristin_m_m]

Do I have to pay for a service to use the remote scan feature on the product that I PURCHASED? 

[Dragon-Fur]

@kristin_m_m 

Welcome to the HP Community --

I cannot see that you included your printer model.

If you did so, the post failed to include the information.

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@kristin_m_m wrote:

Do I have to pay for a service to use the remote scan feature on the product that I PURCHASED? 

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Generally, the answer might be "No", though the context of your question is very important.

Perhaps tell us more about why you believe you would be charged.

• What is "remote scan feature"
• What is your printer model?
• What is the name of the application or the name of the software?
• What is the type of scan?  That is, is the scan type standard PDF, Searchable PDF, Photo / Image?

-- Important --

• Do you have -- and have you enabled -- the optional HP+ service contract?  While there is no charge for enabling the service or the contract, enabling HP+ does include requirements for both HP and you (the customer).
• Reminder >>  HP+ and Instant Ink are NOT the same service -- different animals.

HP does not typically charge for HP drivers, apps, or software.

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