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KAT540
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Solved!

File Explorer

HP Recommended
HP Spectre
Microsoft Windows 10 (32-bit)

Every time I click on file explorer it never responds. It remains on a 'working on it' screen and then freezes my computer. Any one able to help a girl out?!?! 

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asmita6658
HP Support Agent
HP Support Agent
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Message 2 of 4
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Hi @KAT540

 

Welcome to the HP Support Community. 

 

Try these steps -

 

Step 1 Restart the explorer.exe Process using Task Manager -

1) Press Ctrl + Shift + Esc to start Task Manager. Then locate Windows Explorer. 

2) Right click Windows Explorer and choose End task. 

3) On top of the Task Manager window, click File option and choose Run new task. 

4) Type explorer.exe in the box and then hit Enter. 

 

Step 2 Clear history cache -

1) Right click the File Explorer icon on the task bar, then choose Unpin from taskbar. 

2) On your keyboard, press Windows key and X at the same time, then select File Explorer from the list. 

3) Right click the Quick Access link and select Options. 

4) Under General tab, choose Clear under Privacy category. This will help you clear the File Explorer history. 


Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

Asmita
I am an HP Employee

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KAT540
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Thank you for the help but unfortunately this did not work. I could not click on the quick access, as it freezes, to clear the cache. Do you have any other suggestions?   

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asmita6658
HP Support Agent
HP Support Agent
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@KAT540

 

Thanks for replying. Try these steps -

 

1) In the search box, type and open Control Panel

2) In the search box, located at the top right corner, type and open File Explorer Options.

3) Under Advanced settings, look for Launch folder windows in a separate process select the checkbox. 

4) Click on Apply and restart the computer. 

 

Also, try updating the computer - 

 

Step 1 Windows Updates - 

1) In the search box, type and open Windows Updates. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 

 

Step 2 HP Support Assistant Updates - 

1) In the search box, type and open HP Support Assistant. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 

 

If the issue still persists, try restoring the computer back to the date when it worked fine - 

 

1) Save any open files and close all open programs.
2) In Windows, search for restore, and then open Create a restore point from the results list.
3) On the System Protection tab, click System Restore.
4) Click Next.
5) Click the Restore Point that you want to use, then click Next.
6) Click Finish to restore your computer to a previous point.
7) Do not interrupt System Restore when it starts. This can corrupt your hard drive and create more problems. 😎 Click Yes in the warning that appears.
9) System Restore returns the computer configuration to a previous point in time and restarts.

 

Asmita
I am an HP Employee

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