File explorer folders same names, duplicate external drives

[Jatney]

 Pls help me fix this this is one of the problems of my laptop

[sandytechy20 · Accepted solution]

@Jatney

Welcome to HP forums, I see that you are getting same names on the file explorer and duplicate external drives.

This could be a virus issue.

If you have antivirus software installed on the computer, I request you to run a complete scan on the computer.

If the test passes, reset the computer.

Here is the HP document which you can refer to reset the computer:- Click here

Let me know how it goes.

If this helps, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[Jatney]

Can you suggest other solutions pls other that resetting my laptop i know there is without resetting my laptop, just tell me how to do it step by step. Thank You

[Jeet_singh]

@Jatney,

It looks like you were interacting with @sandytechy20, but he is out for the day & I'll be glad to help you out, 
I'm the Jeet_Singh & I'm at your service.

As I understand you don't want to perform a recovery on your PC, don't worry as I have a few other steps which should help you resolve this issue. 

In this scenario, I would suggest you could try to create a new user account and check if that works: 

Create new user account

Try these steps to create a new user account and check if it fixes the issue. Refer to the steps below to create a new User Account:

1. Go to Settings.

2. Choose Accounts and then select Other User Accounts towards the left.

3. Select Add an Account.

4. Enter a user name and hit Next.

5. Click on Finish.

6. Sign out from the current Account and Log into the new account.

7. Check if issue persists.

If the issue persists, I would suggest you try to follow the steps suggested below to delete the registry key.

1. Press WIN+R keys together to open RUN dialog box. You can also open it from WIN+X menu. Now type regedit in RUN dialog box and press Enter. It'll open Registry Editor.

2. Now go to following key:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Desktop\NameSpace\DelegateFolders

3. Under "DelegateFolders" key, you'll find {F5FB2C77-0E2F-4A16-A381-3E560C68BC83} key.

4. Now delete the {F5FB2C77-0E2F-4A16-A381-3E560C68BC83} key and it'll immediately remove the duplicate drive icons from This PC's Navigation Pane.

Now you'll no longer see any drive icon twice in the Navigation Pane of This PC.

NOTE: If you are using 64-bit edition of Windows 10, you may notice that the drive icon is still present in "Browse" dialog box such as Save, Save as or Open in some 3rd party 32-bit programs. To remove the duplicate drive icon from there, you'll need to perform the same steps in following key as well:

HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Explorer\Desktop\NameSpace\DelegateFolders

Under "Delegate Folders" key, delete {F5FB2C77-0E2F-4A16-A381-3E560C68BC83} key.

Let me know if those steps worked for you.

If they did, that’s awesome!

Give us some reinforcement by clicking the solution and kudos buttons,

That’ll help us and others see that we’ve got the answers!

Good Luck.

[Jatney]

It didint get fixed is there any other solutions

[Jatney]

Sorry for the late update, i cannot do anything to fix it i just reset my laptop and hopefully it will get fix, if it wont i will let you know to find more other solutions. Thanks again for your help😀

[Jeet_singh]

@Jatney,

Thank you for replying,
Please take your time and get back to me with the results,
 
I'll be awaiting your response and would be glad to help.
 
Feel free to post your query for any other assistance as well,
It's been a pleasure interacting with you and I hope you have a good day ahead.
 
If you wish to show appreciation for my efforts, mark my post as Accepted Solution.
And click on the Purple Thumbs up icon at the bottom of my comment. 

Regards,

[Jatney]

[sandytechy20]

@Jatney

Thanks for the reply.

I appreciate your time and effort.

Good to know that the issue is resolved.

Feel free to contact us in future if you need any assistance.

Please mark the post as an accepted solution so that it benefits several others

Cheers.

[Jatney]

Im really looking for a hard shell case for my laptop, i found a few from the online stores but im not really that sure if those are for my laptop thats why i posted here so that maybe you could help me. Thank You