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HP Recommended
HP Pavilion Aero 13 Laptop PC 13-be2000 IDS Base Model
Microsoft Windows 10 (64-bit)

Does anyone know how to file a formal complaint with HP? I need help with a service order and customer service has been terrible. Plz help! Thx in advance. O:-)

1 REPLY 1
HP Recommended

@Dr-Eden 

 

Welcome to the HP English Community --

 

Our HP Community does not include a complaint department.

 

We do not have a method to file formal or legal complaints against HP or any other company.

 

What can we do?

 

I will forward your concerns to our Moderator team for their review and evaluation.

 

If there is a response, look for a message here before the Agent uses other methods to contact you.

 

=== --- === --- === --- === --- ===

 

Request for Review – Please Read

 

A request has been submitted to our HP Community moderators for review and evaluation of your concern.

 

Worth Noting

  • Our HP Community is a peer-to-peer user group.
  • We are not HP Technical Support -- We are not associated with HP Sales, Service, or Warranty.
  • Our request for assistance on your behalf does not guarantee HP will respond nor does our request influence the outcome.
  • The time frame (how long it takes) to receive a response from HP is not controlled by the Community.

Important

  • HP does not free-post HP Support numbers on the Internet.  Not.  Not in secret, not in chat, not in pop-ups, and not so a nice technician can call you back, sneak into your computer, and then tell you your computer is full of bugs.

 

  • Be wary of any posted messages in the Community containing phone or email links – these are likely scammers who mean you harm.

 

  • Please do not post any personal information in the Community.  We are a public resource.

 

HP Support  HP World-Wide Support

In-Warranty product case submission

Select your region and follow the prompts

NOTE:  HP Instant Ink has separate hours and a separate contact:  HP Instant Ink Support

 

= = = = = = = = = = = = = = = =

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

 

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.