Filing A Complaint

[Dr-Eden]

Does anyone know how to file a formal complaint with HP? I need help with a service order and customer service has been terrible. Plz help! Thx in advance. O:-)

[Dragon-Fur]

@Dr-Eden 

Welcome to the HP English Community --

Our HP Community does not include a complaint department.

We do not have a method to file formal or legal complaints against HP or any other company.

What can we do?

I will forward your concerns to our Moderator team for their review and evaluation.

If there is a response, look for a message here before the Agent uses other methods to contact you.

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Request for Review – Please Read

A request has been submitted to our HP Community moderators for review and evaluation of your concern.

Worth Noting

• Our HP Community is a peer-to-peer user group.
• We are not HP Technical Support -- We are not associated with HP Sales, Service, or Warranty.
• Our request for assistance on your behalf does not guarantee HP will respond nor does our request influence the outcome.
• The time frame (how long it takes) to receive a response from HP is not controlled by the Community.

Important

• HP does not free-post HP Support numbers on the Internet.  Not.  Not in secret, not in chat, not in pop-ups, and not so a nice technician can call you back, sneak into your computer, and then tell you your computer is full of bugs.

• Be wary of any posted messages in the Community containing phone or email links – these are likely scammers who mean you harm.

• Please do not post any personal information in the Community.  We are a public resource.

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