-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Software and How To Questions
- Finger Print Sign In option not visible

Create an account on the HP Community to personalize your profile and ask a question
07-22-2024 06:18 AM
Hi,
I am using HP PRBOOOK 450 15.6 Inch G9 Notebook Laptop.
The company where I am working requires its employees to join Microsoft Entra ID to enforce different policies. I have successfully set my finger print while logging in my account after joining Microsoft Entra ID. Despite, my finger Print was successfully scanned by sensor, when, I turn on laptop, I can see only two options to sign in i.e., PIN and Password.
What step should I take so that windows display option to scan finger besides asking for password and PIN? Any help and assistance would be appreciated.
FYI, following three polices are defined by our Microsoft Intune administrator:
Win10-Bitlocker-Profile
Win10Admin-ControlPanel-Block
Windows10-Security-experience-ContolPanel
07-22-2024 07:19 PM - edited 07-22-2024 07:29 PM
Not ALL 450 G9 machines have FingerPrint option. Did you buy that option for your machine ?
Can you see FingerPrint under Device Manager ? For example : (yours may not be same hardware)
Regards.
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.