cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
BigPheal
New member
1 0 0 0
Message 1 of 2
15,886
Flag Post

Fingerprint Scanner on Probook 6570b

HP Recommended
ProBook 6570b
Microsoft Windows 10 (64-bit)

the fingerprint scanner option is unavailable after upgrading to windows 10 even though the drivers have been installed and its also present on my driver list.

 

the option for me to sign in with fingerprint is unavailable.

 

please help out.

 

probook 6570b

1 REPLY 1
Paul_Tikkanen
Level 21
Level 21
145,215 68,776 22,866 35,065
Message 2 of 2
Flag Post
HP Recommended

Hi:

 

I believe you need to install the HP Client Security Manager software in order to enroll and login with your fingerprint.

 

HP Client Security Manager provides enhanced Windows login and website single-sign-on capabilities. Security Manager is also the host for HP Client Security plugins, and therefore should be installed before other Client Security modules. This package is provided for supported models running a supported operating system.

 

http://ftp.hp.com/pub/softpaq/sp74001-74500/sp74101.exe

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation