• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
HP Probook 4530s
Microsoft Windows 10 (64-bit)

Please tell me about the right driver for biometric driver Hp probook 4350s windows 10.

I have tried alot of drivers but none work.

Please solve my problem.

Thank You.

1 REPLY 1
HP Recommended

Hi:

 

This driver should work, but you will need to manually install it.

 

https://ftp.hp.com/pub/softpaq/sp58501-59000/sp58900.exe

 

Run the above driver.  I do not believe it will install the finger print sensor automatically.

 

After you run the driver, go to the device manager. 

 

Click on the Unknown device with the hardware ID of USB\VID_138A&PID_003C needing the driver.

 

Click on the driver tab.  Click on Update driver.

 

Select the Browse my computer for driver software option, and browse to the driver folder that was created when you ran the file.

 

That folder will be located in C:\SWSetup\sp58900.

 

Make sure the Include subfolders box is checked and the driver should install.

 

Then restart the PC.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.