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HP Recommended
15s-fq1740ng
Microsoft Windows 10 (64-bit)

Hello,

 

my Fingerprintsensor seems to be unable to connect to windows hello.

Currently i´m using the newest Windowsversion and the newest driver for the sensor

1 REPLY 1
HP Recommended

If this happened right after a Windows update, the update is likely to be the cause.

 

The article at the third party web document at the link below has a long list of thing you can try. The simplest being uninstall the bio metric device in the Device Manager  and reinstalling it, the most difficult being reinstalling Windows.

 

https://windowsreport.com/fix-windows-hello-fingerprint-wont-work/

 



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