Fingerprint not working

[DESKTOP-6S8STRM]

fingerprint not working

[VikramTheGreat]

Hi @DESKTOP-6S8STRM,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

If your HP PC fingerprint reader is not working on Windows 11, here are the troubleshooting steps to resolve the issue:

1. Check Fingerprint Reader Hardware

• Make sure your PC actually has a fingerprint reader.
• It may be located on the side, keyboard, or palm rest.

2. Re-Enable Fingerprint in Windows Hello

1. Go to Settings > Accounts > Sign-in options.
2. Under Fingerprint recognition (Windows Hello), click Remove if already set up.
3. Then click Set up and follow the on-screen instructions.
   • Make sure your finger is clean and dry.
   • Use different angles to capture the full fingerprint.

🔗HP PCs - Set up sign-in options for Windows Hello (Windows) | HP® Support

3. Update or Reinstall Fingerprint Driver

1. Open Device Manager.
2. Expand Biometric Devices.
3. Right-click the fingerprint device > Update driver.
4. If that doesn’t help, choose Uninstall device, then restart your PC.

4. Run Windows Updates

• Go to Settings > Windows Update and install all available updates.
• This can fix compatibility issues with Windows Hello.
   

5. Reset Windows Hello

If the fingerprint option is missing:

• Press Ctrl + Alt + Del and check if the fingerprint sign-in option appears.
• If not, reset Windows Hello:
  • Go to Sign-in options > Remove Fingerprint > Set up again.

🔗HP Notebook PCs - Fingerprint reader troubleshooting (Windows 10) | HP® Support

I hope this helps.

Take care, and have an amazing day!
 

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Regards,

VikramTheGreat